Part 5Review of decisions
Decisions under Part 2 and section 8
30Procedure after investigation
Where, after making an investigation of a complaint made under section 27, an Ombudsman is of the opinion—
- that the request made in accordance with section 10 should not have been refused; or
- that the decision complained of is unreasonable or wrong or is otherwise a decision to which subsection (1) or subsection (2) of section 22 of the Ombudsmen Act 1975 applies,—
- report that Ombudsman's opinion and that Ombudsman's reasons therefor to the appropriate local authority; and
- subject to section 31, make such recommendations as that Ombudsman thinks fit; and
- give to the complainant—
- a copy of that Ombudsman's recommendations (if any); and
- such other information as that Ombudsman thinks proper.
- a copy of that Ombudsman's recommendations (if any); and
Notwithstanding anything in this section, an Ombudsman shall not, in any report made under this section, make any comment that is adverse to any person unless the person has been given an opportunity to be heard.
Except as provided in subsection (1), nothing in section 22 of the Ombudsmen Act 1975 shall apply in respect of a decision that may be investigated and reviewed under section 27(1) or section 27(2) of this Act.


