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Health and Disability Commissioner Act 1994

Complaints and investigations - Referral of complaints to agencies, persons, statutory officers, or advocates

35: Agencies or persons to keep Commissioner informed about referred complaints

You could also call this:

"Telling the Commissioner about complaints that are sent to agencies or people"

Illustration for Health and Disability Commissioner Act 1994

When a complaint is sent to an agency or person under section 34, they must do a few things. They must let the Commissioner know they got the complaint right away. They must also tell the Commissioner about any big steps they take to look at the complaint. You can think of big steps like making a decision or finding out new information. The agency or person must also tell the Commissioner what happens with the complaint in the end.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM333964.

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34: Referral of complaint to agencies or persons involved in health or disability sector, or

"The Commissioner can send your complaint to other people or groups who can help fix the problem."

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36: Referrals of complaints to certain statutory officers, or

"When you complain, the Commissioner checks if another officer should help, and tells you what happens next."

Part 4Complaints and investigations
Referral of complaints to agencies, persons, statutory officers, or advocates

35Agencies or persons to keep Commissioner informed about referred complaints

  1. Each agency or person to whom a complaint is referred under section 34 must—

  2. promptly acknowledge receipt of the complaint; and
    1. promptly advise the Commissioner of any significant step taken in its consideration or examination of the complaint; and
      1. promptly advise the Commissioner of the outcome of its consideration or examination of the complaint.

        Notes
        • Section 35: substituted, on , by section 9 of the Health and Disability Commissioner Amendment Act 2003 (2003 No 49).