This part of the law aims to help you feel more confident about companies that provide financial services. It does this by making it easier for you to get help if you have a problem with one of these companies. The law sets up special ways to solve disagreements between you and financial service providers. These ways are supposed to be easy to use, fair, and work well. They are also meant to be run by people who are not connected to the financial companies, so they can make fair decisions. The law wants to make sure that if something goes wrong, you can get the problem fixed quickly and easily.

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This page was last updated on 16 April 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM1109554.

Topics:

Money and consumer rights > Banking and loansMoney and consumer rights > Consumer protection

46: Territorial scope, or

"This part about where the rules apply was removed"

48: Financial service provider must be member of dispute resolution scheme, or

"Financial service providers need to join a special group that handles customer complaints"

Part 3Dispute resolution

47Purpose of this Part

The purpose of this Part is to promote confidence in financial service providers by improving consumers’ access to redress from providers through schemes to resolve disputes. The schemes are intended to be accessible, independent, fair, accountable, efficient, and effective.