Plain language law

New Zealand law explained for everyone

Financial Service Providers (Registration and Dispute Resolution) Act 2008

Dispute resolution - Approval of dispute resolution schemes - Rules about approved dispute resolution scheme

64: Obligation to publish rules

You could also call this:

“Dispute scheme bosses must show the rules to everyone”

If you are in charge of an approved dispute resolution scheme, you need to make sure everyone can see the rules about the scheme. You must do two things:

First, you need to have copies of the rules at the main office of the scheme. Anyone can come to the office during normal working hours and look at these rules for free.

Second, you must put the rules on a website. This means anyone with internet can see the rules at any time, also for free.

These steps are important because they help everyone understand how the dispute resolution scheme works.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM1109579.

Topics:
Money and consumer rights > Consumer protection Rights and equality > Privacy
Previous

63: Rules about approved dispute resolution scheme, or

"Rules for solving problems with financial service providers"

Next

65: Duty to notify change to rules, or

"You must tell the Minister if you want to change how your dispute scheme works"

Part 3 Dispute resolution
Approval of dispute resolution schemes: Rules about approved dispute resolution scheme

64Obligation to publish rules

  1. The person responsible for an approved dispute resolution scheme must make copies of the rules about the scheme available for inspection by the public, free of charge,—

  2. at the scheme’s head office (during ordinary office hours); and
    1. on an Internet site in an electronic form that is publicly available (at all reasonable times).