Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Guarantees in respect of supply of goods

6: Guarantee as to acceptable quality

You could also call this:

“Goods you buy should be good enough to use”

When you buy goods as a consumer, there is a guarantee that the goods will be of acceptable quality. This guarantee applies in most cases, but there are some exceptions which are explained in another part of the law.

If the goods you buy are not of acceptable quality, you have certain rights. You might be able to get help from the person who sold you the goods. You might also be able to get help from the company that made the goods. The law explains these rights in different parts of the Act.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312807.

Topics:
Money and consumer rights > Consumer protection
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5A: Guarantee as to delivery, or

“Goods must be delivered on time or you can ask for help”

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7: Meaning of acceptable quality, or

“What it means for something you buy or hire to be good enough”

Part 1 Guarantees in respect of supply of goods

6Guarantee as to acceptable quality

  1. Subject to section 41, where goods are supplied to a consumer there is a guarantee that the goods are of acceptable quality.

  2. Where the goods fail to comply with the guarantee in this section,—

  3. Part 2 may give the consumer a right of redress against the supplier; and
    1. Part 3 may give the consumer a right of redress against the manufacturer.

      Compare
      • 1908 No 168 s 16(b)
      • 1971 No 147 s 12
      • Consumer Products Warranties Act 1977 s 11(4), (7) (Saskatchewan)