Plain language law

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Consumer Guarantees Act 1993

Supply of services - Right of redress against suppliers where services fail to comply with guarantees

33: Exceptions to right of redress against supplier in relation to services

You could also call this:

“When you can't ask the supplier to fix a problem with a service”

You don’t have the right to seek redress from a supplier under this Act for a service or product from a service that doesn’t meet the guarantees in section 29 or section 30 if the failure is only because of:

Something done or not done, or a statement made, by someone who isn’t the supplier or their employee or representative.
Something that happened that was beyond anyone’s control.

This is an exception to the right of redress against suppliers described in section 32.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312846.

Topics:

Money and consumer rights > Consumer protection

Business > Fair trading

32: Options of consumers where services do not comply with guarantees, or

“What you can do if a service doesn't meet the promises made to you”

34: Contracts of work and materials, or

“Your rights when someone does work and provides materials”

Part 4 Supply of services
Right of redress against suppliers where services fail to comply with guarantees

33Exceptions to right of redress against supplier in relation to services

Notwithstanding section 32, there shall be no right of redress against a supplier under this Act in respect of a service or any product resulting from a service which fails to comply with a guarantee set out in section 29 or section 30 only because of—
an act or default or omission of, or any representation made by, any person other than the supplier or a servant or agent of the supplier; or
a cause independent of human control.