Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Miscellaneous provisions - Exceptions

42: Exception in respect of repairs and parts

You could also call this:

“When makers don't have to provide repairs and parts for things you buy”

If you buy goods in New Zealand, the manufacturer usually has to make sure repair facilities and parts are available. However, this rule doesn’t apply if the manufacturer tells you, when you buy the goods or before, that they won’t provide repair facilities and parts.

The manufacturer can also tell you that they’ll only provide repair facilities and parts for a certain amount of time. After that time is up, they don’t have to keep providing these services.

For both of these situations, the manufacturer needs to take reasonable steps to let you know about these limits when you’re buying the goods or before you buy them.

These rules are part of Section 12 of the law, which talks about the guarantees that manufacturers make about their products.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312858.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
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Part 5 Miscellaneous provisions
Exceptions

42Exception in respect of repairs and parts

  1. Section 12 does not apply where reasonable action is taken to notify the consumer who first acquires the goods from a supplier in New Zealand, at or before the time the goods are supplied, that the manufacturer does not undertake that repair facilities and parts will be available for those goods.

  2. Where reasonable action is taken to notify the consumer who first acquires the goods from a supplier in New Zealand, at or before the time the goods are supplied, that the manufacturer does not undertake that repair facilities and parts will be available for those goods after the expiration of a specified period, section 12 shall not apply in relation to those goods after the expiration of that period.

Compare
  • Trade Practices Act 1974 s 74F(2), (3) (Aust)