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Consumer Guarantees Act 1993

Right of redress against suppliers in respect of supply of goods - Right of redress against suppliers

16: Circumstances where consumers have right of redress against suppliers

You could also call this:

“When a seller's product doesn't meet promises, you can ask them to fix it”

This part of the law gives you, as a consumer, the right to seek help from a supplier if the goods you bought don’t meet the promises made in sections 5 to 10. These promises are called guarantees. If the goods don’t live up to these guarantees, you can ask the supplier to make things right.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312820.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
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15: Contracts of work and materials, or

“Goods you get as part of a service still have to be good quality”

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17: Exception in respect of guarantee as to acceptable quality, or

“When goods are good enough, but someone said something extra that made them seem better”

Part 2 Right of redress against suppliers in respect of supply of goods
Right of redress against suppliers

16Circumstances where consumers have right of redress against suppliers

  1. This Part gives a consumer a right of redress against a supplier of goods where the goods fail to comply with any guarantee set out in any of sections 5 to 10.