Part 4
Supply of services
Provisions relating to cancellation
36Failure of substantial character
For the purposes of section 32(b), a failure to comply with a guarantee is of a substantial character in any case where—
- the services would not have been acquired by a reasonable
consumer fully acquainted with the nature and extent of the
failure; or
- the product of the service is substantially unfit for a
purpose for which services of the type in question are
commonly supplied and the product cannot easily and within a
reasonable time be remedied to make it fit for the purpose;
or
- where
section 29
applies, the product of the service is unfit for a
particular purpose, or is of such a nature and quality that
the product of the service cannot be expected to achieve any
particular result, made known to the supplier and the
product cannot easily and within a reasonable time be
remedied to make it fit for the particular purpose or to
achieve the particular result; or
- the product of the service is unsafe.