Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Guarantees in respect of supply of goods

12: Guarantee as to repairs and spare parts

You could also call this:

“Makers must provide repairs and parts for a reasonable time”

When you buy something new in New Zealand, the company that made it promises to make sure you can get it fixed and find spare parts for it. They need to do this for a fair amount of time after you buy it. This means the maker should set up places where you can get your item repaired and make sure there are parts available if something breaks.

If the maker doesn’t keep this promise, you have the right to complain. Part 3 of the law tells you how you can do this and what you can ask for if the maker doesn’t provide repair facilities or spare parts when they should.

Remember, there are some exceptions to this rule, which you can find in section 41 and section 42 of the law.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312813.

Topics:
Money and consumer rights > Consumer protection
Business > Industry rules
Business > Fair trading
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11: Guarantee as to price, or

“A promise that you won't be charged too much when buying something”

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13: Express guarantees, or

“Promises made by product makers must be kept”

Part 1 Guarantees in respect of supply of goods

12Guarantee as to repairs and spare parts

  1. Subject to sections 41 and 42, where goods are first supplied to a consumer in New Zealand (whether or not that supply is the first-ever supply of the goods), there is a guarantee that the manufacturer will take reasonable action to ensure that facilities for repair of the goods and supply of parts for the goods are reasonably available for a reasonable period after the goods are so supplied.

  2. Part 3 gives the consumer a right of redress against the manufacturer where the goods fail to comply with the guarantee in this section.

Compare
  • Trade Practices Act 1974 s 74F(1) (Aust)
  • Consumer Products Warranties Act 1977 s 11(8) (Saskatchewan)