Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Supply of services - Provisions relating to cancellation

35: Application of right to cancel contract

You could also call this:

“When you buy something with a small service included, you can't cancel just the service part”

You can’t cancel a contract for a service under this law if the service is just a small part of getting goods, and you already have or had the right to reject those goods under section 18. This means if you’re mostly buying something, and the service that comes with it isn’t the main thing you’re paying for, you can’t use this law to cancel the service part if you could have just said no to the goods in the first place.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312849.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
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34: Contracts of work and materials, or

“Your rights when someone does work and provides materials”

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36: Failure of substantial character, or

“When a service you get has a really big problem”

Part 4 Supply of services
Provisions relating to cancellation

35Application of right to cancel contract

  1. Where the service to be supplied under the contract is merely incidental to the supply of goods, the consumer cannot cancel the contract under this Act if he or she has or had the right to reject the goods under section 18.