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Consumer Guarantees Act 1993

Right of redress against suppliers in respect of supply of goods - Right of redress against suppliers

17: Exception in respect of guarantee as to acceptable quality

You could also call this:

“When goods are good enough, but someone said something extra that made them seem better”

Even though section 16 says you can seek help from suppliers, there’s an exception. If the maker of the goods or someone working for them says something about the goods (but not on the packaging or label), and the goods would have been good enough if they hadn’t said that, you can’t ask the supplier to fix it. This is because the goods would have been okay if the maker hadn’t made that extra claim about them.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312821.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
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16: Circumstances where consumers have right of redress against suppliers, or

“When a seller's product doesn't meet promises, you can ask them to fix it”

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18: Options against suppliers where goods do not comply with guarantees, or

“What you can do if something you bought doesn't work properly”

Part 2 Right of redress against suppliers in respect of supply of goods
Right of redress against suppliers

17Exception in respect of guarantee as to acceptable quality

  1. Notwithstanding section 16, where—

  2. the manufacturer, or a servant or agent of the manufacturer, makes a representation in respect of goods (otherwise than a statement on any packaging or label); and
    1. the goods would have complied with the guarantee of acceptable quality if that representation had not been made,—
        1. there shall be no right of redress against the supplier under this Act in respect of the failure of the goods to comply with the guarantee of acceptable quality.