Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Supply of services

30: Guarantee as to time of completion

You could also call this:

“Services must be finished on time”

When someone provides a service to you, they must finish it in a reasonable amount of time. This is a guarantee you have as a consumer. However, this guarantee doesn’t apply if you and the service provider have already agreed on when the service will be finished. The agreement could be written in your contract, or you might have decided together how to set the time, or it could be based on how you’ve done business with each other before. If none of these apply, then the service should be completed within a reasonable time. There are some exceptions to this rule, which are explained in section 41 of the law.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312841.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
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“Guarantee that a service will do what you ask for”

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31: Guarantee as to price, or

“A fair price guarantee for services when the price isn't already set”

Part 4 Supply of services

30Guarantee as to time of completion

  1. Subject to section 41, where services are supplied to a consumer there is a guarantee that the service will be completed within a reasonable time in any case where the time for the service to be carried out is not—

  2. fixed by the contract; nor
    1. left to be fixed in a manner agreed by the contract; nor
      1. left to be determined by the course of dealing between the parties.

        Compare
        • Supply of Goods and Services Act 1982 s 14 (UK)