Plain language law

New Zealand law explained for everyone

Consumer Guarantees Act 1993

Right of redress against manufacturers in respect of supply of goods - Right of redress against manufacturers

25: Circumstances where consumers have right of redress against manufacturers

You could also call this:

“When you can ask the maker of a product to fix problems with it”

This part of the law gives you, as a consumer, the right to seek redress from a manufacturer of goods in certain situations. You can do this when:

The goods don’t meet the acceptable quality standard as outlined in section 6 of the act.

The goods don’t match the description given by or agreed to by the manufacturer, as explained in section 9.

The goods don’t meet the guarantee for repairs and parts as described in section 12.

The goods fail to meet any express guarantee given by the manufacturer during the time the guarantee is valid, as set out in section 14.

These rights apply when the goods fail to meet these standards or guarantees. It’s important to know that you have these rights to help protect you when you buy goods that don’t live up to what you were promised.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM312834.

Topics:
Money and consumer rights > Consumer protection
Business > Fair trading
Previous

24: Rights of donees, or

“People who get gifts have the same rights as if they bought the item themselves”

Next

26: Exceptions to right of redress against manufacturers, or

“When you can't ask the maker to fix a faulty product”

Part 3 Right of redress against manufacturers in respect of supply of goods
Right of redress against manufacturers

25Circumstances where consumers have right of redress against manufacturers

  1. This Part gives a consumer a right of redress against a manufacturer of goods where—

  2. the goods fail to comply with the guarantee as to acceptable quality set out in section 6:
    1. the goods fail to comply with the guarantee as to correspondence with description set out in section 9 due to the failure of the goods to correspond with any description applied to the goods by or on behalf of the manufacturer or with the express or implied consent of the manufacturer:
      1. the goods fail to comply with the guarantee as to repairs and parts set out in section 12:
        1. the goods fail, during the currency of the guarantee, to comply with any express guarantee given by the manufacturer that is binding on the manufacturer in accordance with section 14.