Plain language law

New Zealand law explained for everyone

Broadcasting Act 1989

Complaints

10: Consideration and determination of complaints by Authority

You could also call this:

"How the Authority Deals with Complaints"

Illustration for Broadcasting Act 1989

You can make a complaint to the Authority under section 8. The Authority can look at your complaint without a formal hearing if it wants to. If it does this, you and the broadcaster will get a chance to write to the Authority about the complaint. The Authority will think about what you and the broadcaster write when making a decision. When the Authority looks at a complaint, it will try to keep things as simple as possible. It must follow the rules of the Act and be fair to everyone involved. The Authority will also think about what is fair and just when making a decision about your complaint.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM157428.

Topics:
Media and communications > Complaints about broadcastingRights and equality > Fairness and justice
Previous

9: Time limits, or

"How long you have to make a complaint about a broadcast"

Next

11: Power of Authority to decline to determine complaint, or

"The Authority can refuse to investigate a complaint if it's not serious or important."

Part 2Complaints

10Consideration and determination of complaints by Authority

  1. The Authority may, if it thinks fit, consider and determine any complaint referred to it under section 8 without a formal hearing, but, in that case,—

  2. shall give the complainant and the broadcaster a reasonable opportunity to make submissions to it in writing in relation to the complaint; and
    1. shall have regard to all relevant submissions made to it in writing in relation to the complaint.

      1. In considering every complaint referred to it under section 8, the Authority shall provide for as little formality and technicality as is permitted by—

      2. the requirements of this Act; and
        1. a proper consideration of the complaint; and
          1. the principles of natural justice.