An Ombudsman can give guidance to Oranga Tamariki and care providers. You can get help with designing a complaints process. The Ombudsman can also support you to learn and improve your complaints process. The Ombudsmen Act 1975 applies to these matters, you can find more information about this act on the Ombudsmen Act 1975 webpage. This means the rules in the Ombudsmen Act 1975 are used when the Ombudsman gives guidance to Oranga Tamariki and care providers.
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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS591495.
39: Duties of Ombudsman in relation to complaints and investigations, or
"The Ombudsman's job is to handle complaints and investigations about Oranga Tamariki in a fair and respectful way."
41: Preliminary inquiries, or
"The Ombudsman can ask for information to start looking into how Oranga Tamariki works."
An Ombudsman may provide guidance to Oranga Tamariki and care or custody providers—
The Ombudsmen Act 1975 applies, with all necessary modifications, to the matters specified in subsection (1).
