Oversight of Oranga Tamariki System Act 2022

Oversight of Oranga Tamariki system - Complaints oversight by Ombudsmen

42: Information to be proactively provided to Ombudsman

You could also call this:

"Telling the Ombudsman important information to help keep children safe"

Illustration for Oversight of Oranga Tamariki System Act 2022

The Ombudsman is a person who helps make sure people are treated fairly. You can think of them like a referee. The Ombudsman needs information to do their job. This information comes from Oranga Tamariki and the people who care for children. The information the Ombudsman gets includes details about serious incidents, complaints, and trends. A serious incident can be something like a child getting hurt or a staff member doing something wrong. The Ombudsman can ask for this information under the Ombudsmen Act 1975. They can also ask for other information that will help them make good decisions. The person in charge of Oranga Tamariki or the care provider must give the Ombudsman the information they ask for. The Ombudsman can say how and when they want to get this information. A serious incident can be something very bad happening to a child, like they get hurt or die. It can also be something like a staff member being mean to a child or a child trying to hurt themselves. The Ombudsman is there to help keep children safe and make sure they are treated fairly. They work with Oranga Tamariki and care providers to make sure this happens. The Ombudsman can look at information about what happens in care homes and other places where children live. They can also look at information about complaints and what happens when something goes wrong. You can find more information about the rules the Ombudsman follows in the Ombudsmen Act 1975 and the Oranga Tamariki Act 1989.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS591498.


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41: Preliminary inquiries, or

"The Ombudsman can ask for information to start looking into how Oranga Tamariki works."


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43: Arrangements with hapū, iwi, and Māori organisations, or

"Working with Māori groups to help with complaints and share information"

Part 2Oversight of Oranga Tamariki system
Complaints oversight by Ombudsmen

42Information to be proactively provided to Ombudsman

  1. The purpose of this section is to provide an Ombudsman with access to classes of information to assist the Ombudsman when they are considering matters that fall under the Ombudsmen Act 1975 and relate to services or support delivered by—

  2. Oranga Tamariki; or
    1. care or custody providers.
      1. The chief executive of Oranga Tamariki or the care or custody provider must provide an Ombudsman with access to all information that is available to them in the following categories:

      2. information relating to every critical or serious incident:
        1. information on complaints made to Oranga Tamariki or the care or custody provider:
          1. information on trends and data that identify patterns of those complaints:
            1. any other class of information that the Ombudsman specifies in writing will inform their consideration of matters that relate to an agency delivering services in the Oranga Tamariki system and that may fall under the Ombudsmen Act 1975 or assist in carrying out preliminary inquiries under section 41.
              1. An Ombudsman may, after consulting the chief executive of Oranga Tamariki and care or custody providers, specify in writing the manner and reasonable time frame within which any information referred to in subsection (2)(a) to (d) must be provided.

              2. For the purposes of subsection (2)(a), critical or serious incident includes (without limitation)—

              3. the death of a child or young person with current or recent involvement under the Oranga Tamariki Act 1989:
                1. the death of an adult who was in recent contact with Oranga Tamariki or who was the victim of youth offending (or alleged youth offending):
                  1. the suicide or attempted suicide of a child or young person in care or custody:
                    1. self-harm resulting in significant injury to a child or young person in care or custody or a sustained pattern of self-harm by the child or young person:
                      1. allegations and substantiated findings of abuse (being actions or omissions that cause emotional, physical, or sexual harm, or constitute sexual harassment) or neglect by a staff member against a child or young person in care or custody:
                        1. allegations and substantiated findings of abuse (being actions or omissions that cause emotional, physical, or sexual harm) or neglect by a caregiver against a child or young person in care or custody:
                          1. allegations and substantiated findings of abuse (being actions or omissions that cause emotional, physical, or sexual harm) or neglect by any other person against a child or young person in care or custody:
                            1. use of force against a child or young person in care or custody by a staff member of a residence established under section 364 of the Oranga Tamariki Act 1989:
                              1. an event or a situation in which imminent serious injury to or death of a child or young person in care or custody was averted:
                                1. an event or a situation in a youth justice residence or facility, or involving staff of the residence or facility, in which imminent serious injury to or death of a child or young person was averted:
                                  1. a report that a child or young person is missing from their placement or has absconded from a youth justice residence or other secure care.