The Crown monitor's job is to check how well Watercare is doing against its charter. You can find out more about the charter in sections 86 and 87. The Crown monitor also has to write a report about Watercare's performance against the charter. The Crown monitor must take action if Watercare does not follow the charter, and you can find out more about this in sections 91 to 96. The Crown monitor's role is important to make sure Watercare is doing what it is supposed to do.