Part 4Watercare Services Limited
Part 1 of Watercare charter
79Content of Part 1 of Watercare charter
Minimum service quality standards contained in Part 1 of a Watercare charter (see section 78(a)(i)) may relate to 1 or more of the following:
- services provided by Watercare to consumers:
- the performance of Watercare’s water supply network:
- the performance of Watercare’s wastewater network:
- the delivery of Watercare’s capital investment.
Financial performance objectives contained in Part 1 of a Watercare charter (see section 78(a)(ii)) may include 1 or more of the following:
- the maximum amount of revenue that Watercare may earn on water supply services and wastewater services:
- the approach that Watercare must use to recover the cost of its infrastructure through infrastructure growth charges:
- efficiency targets that Watercare must achieve:
- the minimum credit rating that Watercare must maintain.
A customer compensation scheme contained in Part 1 of a Watercare charter (see section 78(a)(iii)) must specify the compensation that Watercare must pay to a customer if Watercare fails to meet a minimum service quality standard set out in the charter relating to that customer.