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Local Government (Water Services Preliminary Arrangements) Act 2024

Watercare Services Limited - Watercare charter

78: Contents of Watercare charter

You could also call this:

"What Watercare must do and how it will be held accountable"

The Watercare charter is made up of two parts. You can find more information about Part 1 of the charter in section 79. Part 1 must include the minimum standards for the quality of service Watercare provides, how well Watercare must do financially, and it can also include a scheme to compensate customers.

Part 2 of the charter must include a price-quality path for Watercare, which you can learn more about in section 83. It must also say how long the charter will apply for, and this time period must start the day after Part 2 of the charter is made, as explained in section 77.

You can think of the Watercare charter like a plan that outlines what Watercare must do and how it will be held accountable.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS964542.

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77: Watercare charter made by Order in Council, or

"The Governor-General creates the Watercare charter, a type of law, after the Minister recommends it."

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79: Content of Part 1 of Watercare charter, or

"What Watercare promises to do for you in their charter"

Part 4Watercare Services Limited
Watercare charter

78Contents of Watercare charter

  1. A Watercare charter must comprise the following 2 parts:

  2. Part 1 of the charter (see section 79), which—
    1. must contain minimum service quality standards for Watercare (which may include the time frame during which Watercare must meet the standards); and
      1. must contain financial performance objectives for Watercare; and
        1. may contain a customer compensation scheme for Watercare:
        2. Part 2 of the charter, which must—
          1. contain a price-quality path for Watercare (see section 83); and
            1. specify the time period during which the charter applies (which must start no earlier than the day after the date on which Part 2 of the charter is made under section 77).