Retirement Villages Act 2003

Dispute resolution, enforcement, and penalties - Dispute resolution

50: Types of dispute procedures

You could also call this:

"Ways to solve problems in a retirement village"

Illustration for Retirement Villages Act 2003

You can use two types of dispute procedures in a retirement village. These are a complaints facility and dispute resolution. You have these two options to help resolve issues.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM220907.

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49: Resident's rights may be exercised by personal representative, or

"Someone can act on your behalf to use your rights."


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51: Complaints facility, or

"How to complain about problems in your retirement village"

Part 4Dispute resolution, enforcement, and penalties
Dispute resolution

50Types of dispute procedures

  1. In any retirement village there are 2 forms of dispute procedure: a complaints facility and dispute resolution.