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Retirement Villages Act 2003

Dispute resolution, enforcement, and penalties - Dispute resolution

59: Operator must appoint disputes panel

You could also call this:

"Retirement village operators must set up a disputes panel to help resolve issues"

Illustration for Retirement Villages Act 2003

You need to know that the operator of a retirement village must appoint a disputes panel. This panel helps resolve a dispute when a dispute notice is given. The operator must appoint the panel within 20 working days. The 20 working days start after the operator receives the dispute notice from a resident. It also starts after the operator gives a dispute notice to a resident. The operator must act quickly to set up the disputes panel.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM220917.

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Housing and property > RentingMoney and consumer rights > Consumer protection
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58: Retirement Commissioner approves persons eligible for appointment to disputes panel, or

"Who the Retirement Commissioner chooses to help solve disputes in retirement villages"

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60: Composition of disputes panel, or

"Who is on the team to help solve disputes in retirement villages?"

Part 4Dispute resolution, enforcement, and penalties
Dispute resolution

59Operator must appoint disputes panel

  1. The operator must appoint a disputes panel to resolve a dispute for which a dispute notice has been given.

  2. The operator must appoint the panel within 20 working days after—

  3. the operator has received the dispute notice, in the case of a notice given by a resident; or
    1. the operator has given a resident the dispute notice, in the case of a notice given by the operator.