52Resident or operator may require dispute resolution

1. A resident or the operator may require that a dispute be resolved by a disputes panel by giving the other party or parties a dispute notice.

2. A resident may not require resolution of a dispute (other than a dispute referred to in section 53(3)) by a disputes panel unless—

3. the dispute has earlier been referred to the complaints facility; and
4. 20 working days have elapsed since referral to the complaints facility.

5. An operator may not require resolution of a dispute by a disputes panel unless—

6. the operator has notified the resident concerned of the dispute; and
7. the operator has made reasonable efforts to resolve the dispute with the resident; and
8. 20 working days have elapsed since the resident was notified.