Part 4Dispute resolution, enforcement, and penalties
Dispute resolution
65Hearing must be held
In the course of conducting a dispute resolution, the disputes panel must hold a hearing unless—
- the applicant withdraws the dispute resolution notice; or
- the applicant and respondent agree not to have a hearing; or
- the panel refuses to hear the dispute.
The parties to the dispute are entitled to be present and heard at the hearing.
The disputes panel must hold the hearing at a time and place that is—
- agreed to by the applicant, the respondent, and the disputes panel; or
- decided on by the disputes panel, if those persons do not agree.
The disputes panel must take all practicable steps to ensure that notice of the time and place of the hearing is given—
- to every person entitled to be present and heard at the hearing; and
- at least 7 days before the date of the hearing.


