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Retirement Villages Act 2003

Dispute resolution, enforcement, and penalties - Dispute resolution

60: Composition of disputes panel

You could also call this:

"Who is on the team to help solve disputes in retirement villages?"

Illustration for Retirement Villages Act 2003

When you have a dispute, the operator must choose one or more independent people to be on the disputes panel. You can expect the operator to talk to the other people involved in the dispute before making a decision. The person chosen must be on the Retirement Commissioner's list, as stated in section 58(1). In some disputes, like the ones mentioned in section 53(3), the operator must choose at least three people for the panel. One of these people must be a retired Judge or have been a lawyer for at least seven years. This person will be in charge of the panel.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM220918.

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Housing and property > RentingMoney and consumer rights > Savings and retirement
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59: Operator must appoint disputes panel, or

"Retirement village operators must set up a disputes panel to help resolve issues"

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61: Disputes panel must disclose interests and previous involvement, or

"People on a disputes panel must share their interests and past involvement in a problem"

Part 4Dispute resolution, enforcement, and penalties
Dispute resolution

60Composition of disputes panel

  1. The operator must appoint 1 or more independent persons to form the disputes panel.

  2. The operator must consult the other parties to the dispute before making an appointment.

  3. A person must not be appointed a member of a disputes panel unless that person's name appears on the Retirement Commissioner's list under section 58(1).

  4. In the case of a dispute referred to in section 53(3),—

  5. the operator must appoint at least 3 members to the panel; and
    1. one of the members must be a retired Judge or have held a practising certificate as a barrister or solicitor for at least 7 years; and
      1. the person referred to in paragraph (b) must chair the panel.