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Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003

Inspections and inquiries - Inspections, investigations, and inquiries by district inspectors - Complaints about breaches of rights

99: Care recipient to be informed of outcome of investigation

You could also call this:

"You get told the result of a complaint investigation about your care."

Illustration for Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003

When someone looks into a complaint about you, they must tell you what they found out. They have to report back to you, the person getting care, if your rights were part of the investigation. They also have to tell anyone who complained for you. If you or the person who complained for you are not happy with what was decided, you can ask the Director-General of Health to look at the complaint again. The Director-General of Health will then think about whether they should investigate further, as stated in the process that started with an investigation under section 98.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM225936.

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98: Investigation by district inspector, or

"The district inspector looks into your complaint to figure out what happened and what to do about it."

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100: Duty of care manager to put things right, or

"The care manager must fix problems if someone complains you're not getting the care you need."

Part 7Inspections and inquiries
Inspections, investigations, and inquiries by district inspectors: Complaints about breaches of rights

99Care recipient to be informed of outcome of investigation

  1. On concluding an investigation under section 98, the district inspector must report the outcome of the investigation to—-

  2. the care recipient whose rights were in issue in the investigation; and
    1. any person who complained on behalf of the care recipient.

      1. If the care recipient or the person who complained on behalf of the care recipient is not satisfied with the outcome of the complaint, he or she may request the Director-General of Health to examine the complaint, and the Director-General must consider if further investigation is warranted.

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