Plain language law

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Fair Trading Act 1986

Unfair conduct - Misleading and deceptive conduct

11: Misleading conduct in relation to services

You could also call this:

“Businesses must be honest about their services”

When someone is doing business, they must not act in a way that could trick people about services they offer. This means they can’t be misleading about what the service is, what it does, whether it’s right for a certain job, or how much of the service you get. It’s important that they tell the truth about their services so that you can make good choices when you want to use them.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM96905.

Topics:
Business > Fair trading
Money and consumer rights > Consumer protection
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10: Misleading conduct in relation to goods, or

“You must be honest when selling things”

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12: Misleading conduct in relation to employment, or

“Be honest about jobs and don't trick people looking for work”

Part 1 Unfair conduct
Misleading and deceptive conduct

11Misleading conduct in relation to services

  1. No person shall, in trade, engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for a purpose, or quantity of services.