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Student Loan Scheme Act 2011

Interest, relief, penalties and offences, rights of objection, and rights to challenge - Borrower's right to object to loan manager about details of loan advances

170: Chief executive must consider objections required to be determined by chief executive

You could also call this:

“Boss must review and decide on complaints about student loans”

The chief executive has to look at all objections they’re supposed to decide on. This is part of a law about student loans in New Zealand.

When the chief executive makes a decision about an objection, they need to do two things quickly. First, they have to tell the person who made the objection what they decided and why. They do this in writing. Second, they have to tell the loan manager what they decided and why. This is also done in writing.

After the chief executive tells the loan manager what they decided, the loan manager has a job to do. They need to tell the Commissioner about the decision. They have to do this quickly and in the way that they and the Commissioner have agreed on.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM3180358.

Topics:
Education and learning > Higher education Money and consumer rights > Banking and loans
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169: Power to require objection to be determined by chief executive, or

"You can ask the boss to decide if you disagree with the student loan manager's decision"

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171: Right to apply to Disputes Tribunal or District Court, or

"You can ask a special court to look at your case if you don't like a decision about your student loan"

Part 4 Interest, relief, penalties and offences, rights of objection, and rights to challenge
Borrower's right to object to loan manager about details of loan advances

170Chief executive must consider objections required to be determined by chief executive

  1. The chief executive must consider all objections that the chief executive is required to determine under section 169.

  2. The chief executive must, as soon as practicable,—

  3. notify the objector in writing of the chief executive's decision in respect of the objection, and of the reasons for that decision; and
    1. notify the loan manager in writing of the chief executive's decision in respect of the objection, and of the reasons for that decision.

      1. The loan manager must, as soon as practicable, notify the Commissioner (in the manner determined by the Commissioner and the loan manager) of the chief executive's decision in respect of the objection.

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