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Student Loan Scheme Act 2011

Interest, relief, penalties and offences, rights of objection, and rights to challenge - Dispute procedures and rights to challenge - Rights to challenge and challenge procedures

184: Challenge to decision concerning relief

You could also call this:

“You can disagree if you think a decision about helping you with your student loan is unfair”

You can challenge the Commissioner’s decision if you think it’s not fair and reasonable when they don’t give you certain types of relief. These types of relief include:

If the Commissioner doesn’t give you relief from late payment interest, you can challenge this decision. This type of relief is described in section 146.

You can also challenge if the Commissioner doesn’t give you hardship relief. This is explained in section 147.

If the Commissioner doesn’t let you enter into an instalment arrangement to pay your loan, you can challenge this too. This arrangement is described in section 154.

Even if you do get relief, you can still challenge it if you think the relief you got isn’t fair and reasonable. This applies to all three types of relief mentioned earlier: late payment interest relief, hardship relief, and instalment arrangements.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM3180374.

Topics:
Education and learning > Higher education Money and consumer rights > Banking and loans
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183: Challenge to interest charged, or

"You can question the interest on your student loan in certain cases"

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185: Challenge to late notification penalty, or

"You can say a late fee is wrong if you think it's a mistake"

Part 4 Interest, relief, penalties and offences, rights of objection, and rights to challenge
Dispute procedures and rights to challenge: Rights to challenge and challenge procedures

184Challenge to decision concerning relief

  1. A borrower may challenge a decision by the Commissioner, on the ground that the decision is not fair and reasonable, not to grant the borrower—

  2. relief from late payment interest under section 146:
    1. hardship relief under section 147:
      1. entry into an instalment arrangement under section 154.

        1. A borrower may challenge the relief provided to the borrower under section 146, 147, or 154 on the ground that the relief is not fair and reasonable.

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