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Immigration Advisers Licensing Act 2007

Regulation of immigration advisers - Complaints and disciplinary procedures

44: Complaints against immigration advisers

You could also call this:

“How to report problems with immigration advisers”

You can make a complaint to the Registrar about an immigration adviser. This can be about someone who is currently licensed or someone who was licensed in the last two years.

You can complain if you think the adviser was careless, not good at their job, unable to do their work properly, dishonest, or if they broke the rules they’re supposed to follow.

When you make a complaint, you need to write it down. You must include your name and how to contact you. You should explain what your complaint is about and include any documents that help show what happened. You should also say if you’ve tried to sort things out with the adviser first and what happened when you did that.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM407351.

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"What happens when someone complains about an immigration adviser"

Part 1 Regulation of immigration advisers
Complaints and disciplinary procedures

44Complaints against immigration advisers

  1. Any person may make a complaint to the Registrar concerning the provision of immigration advice by—

  2. a licensed immigration adviser; or
    1. a person who, not more than 2 years before the date of the complaint, was a licensed immigration adviser (a former licensed immigration adviser).

      1. The grounds for complaint may be any 1 or more of the following in relation to the immigration adviser or former licensed immigration adviser complained of:

      2. negligence:
        1. incompetence:
          1. incapacity:
            1. dishonest or misleading behaviour:
              1. a breach of the code of conduct.

                1. A complaint must—

                2. be made in writing; and
                  1. include the name and contact details of the complainant; and
                    1. state the subject matter of the complaint; and
                      1. include any appropriate documentation held by, or available to, the complainant; and
                        1. state whether or not the complainant has made attempts to resolve the complaint using the immigration adviser’s (or former licensed immigration adviser’s) own complaints procedure, and the outcome (if any) of that process.

                          Notes
                          • Section 44(3): replaced, on , by section 34 of the Regulatory Systems (Immigration and Workforce) Amendment Act 2025 (2025 No 10).