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Electricity Industry Act 2010

Industry participants and consumers - Dispute resolution

95: Complaints about Transpower, distributors, and retailers

You could also call this:

“How to complain about electricity companies”

You can make a complaint about Transpower, distributors, or retailers to the dispute resolution scheme. This applies to Transpower in all its roles except as system operator. Anyone can make a complaint, including consumers, potential consumers, and people who own or live on land. The only people who can’t make complaints are members of the dispute resolution scheme.

The dispute resolution scheme can be one of two things. It’s either the approved scheme mentioned in clause 3 of Schedule 4, or the regulated scheme set up by rules in clause 18 of Schedule 4.

To make a complaint, you need to follow the rules set out by the dispute resolution scheme. These rules explain how to submit your complaint.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM2634495.

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Business > Industry rules Money and consumer rights > Consumer protection
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Part 4 Industry participants and consumers
Dispute resolution

95Complaints about Transpower, distributors, and retailers

  1. Any person described in subsection (2) may make a complaint to the dispute resolution scheme concerning Transpower (except in its capacity as system operator) or any distributor or retailer.

  2. The persons who may make a complaint are any persons (including consumers, potential consumers, and owners and occupiers of land) except members of the dispute resolution scheme.

  3. The dispute resolution scheme is either—

  4. the approved scheme identified in clause 3 of Schedule 4; or
    1. the regulated scheme provided for in regulations made under clause 18 of Schedule 4.

      1. The procedures for making complaints to the dispute resolution scheme are as set out in the rules of the dispute resolution scheme.

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