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Electricity Industry Act 2010

Electricity industry governance - Monitoring and enforcement - Code enforcement

50: Complaints, appeals, and disputes

You could also call this:

“How to report problems and get help with electricity rules”

If you think someone has broken the rules in the Electricity Industry Code, you can tell the Authority about it. The Authority will look into your complaint following the rules set out in this part of the law and in the regulations.

Sometimes, the Authority or someone who works in the electricity industry might send a complaint to a group called the Rulings Panel. This happens after the Authority has looked at it first.

The Rulings Panel can do two main things. First, it can decide if someone who didn’t like a decision made under the Code was right to complain about it. Second, it can help solve arguments between people who work in the electricity industry if those arguments are about the Code.

The law or the Code might say how the Rulings Panel should handle these complaints or arguments. If so, the Rulings Panel must follow those instructions when it’s working on the problem.

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Part 2 Electricity industry governance
Monitoring and enforcement: Code enforcement

50Complaints, appeals, and disputes

  1. Complaints about breaches or possible breaches of the Code must be made to the Authority at first instance.

  2. The Authority must deal with complaints in accordance with this Part and the regulations.

  3. Complaints may subsequently be referred to the Rulings Panel, in accordance with this Part and the regulations, by either the Authority or an industry participant.

  4. The Rulings Panel may determine appeals against decisions made under the Code, and resolve disputes between industry participants that relate to the Code, that are of a kind that are identified in the regulations or the Code.

  5. If the regulations or the Code prescribe practices and procedures in relation to any kind of such appeal or dispute, the Rulings Panel must apply those practices and procedures when dealing with the appeal or dispute.