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Films, Videos, and Publications Classification Act 1993

Labelling requirements for specified CVoD providers’ commercial video on-demand content

46J: Complaints process

You could also call this:

"How to complain about video content labels"

Illustration for Films, Videos, and Publications Classification Act 1993

You can complain to the Chief Censor about how a video on-demand provider has labelled their content. The Chief Censor can then refer your complaint to the provider, classify the content under section 13(3), or decide not to take further action. The Chief Censor will tell you what they decide and why they made that decision.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS528805.

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Arts and culture > Heritage protectionConsumer protection > Police and safetyMoney and consumer rights > Consumer protection
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46I: Suspension and cancellation of approvals, or

"What happens if a video provider breaks the rules about rating their content"

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"Ask for a review if you disagree with a classification decision"

Part 3ALabelling requirements for specified CVoD providers’ commercial video on-demand content

46JComplaints process

  1. Any person may complain to the Chief Censor about the rating or description assigned by a specified CVoD provider to commercial video on-demand content.

  2. After receiving a complaint, the Chief Censor may—

  3. refer the complaint to the provider, along with any comment or recommendation the Chief Censor considers appropriate, and require the provider to consider the complaint and respond to the complainant; or
    1. classify the content under section 13(3); or
      1. decline to take further action, if the Chief Censor considers that the content has been correctly labelled.

        1. After making a decision in accordance with subsection (2), the Chief Censor must advise the person who made the complaint of the decision and the reasons for the decision.

        Notes
        • Section 46J: inserted, on , by section 7 of the Films, Videos, and Publications Classification (Commercial Video on-Demand) Amendment Act 2020 (2020 No 49).