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Real Estate Agents Act 2008

Complaints and discipline - Complaints Assessment Committees

79: Procedure on receipt of complaint

You could also call this:

"What happens when you complain about a real estate agent"

Illustration for Real Estate Agents Act 2008

When you make a complaint about a real estate agent, a Complaints Assessment Committee looks at it. They decide if they should investigate your complaint. The Committee can decide your complaint is not worth looking into, or they can choose to investigate it. You can make a complaint, and the Committee might decide it is not a big deal. They can also decide your complaint should be looked at by a different group. If they think your complaint is not genuine, they might not look into it. The Committee has to consider your complaint as soon as they can. They look at what you said and decide what to do next. They might investigate your complaint or send it to someone else to look at.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM1152064.

Topics:
Money and consumer rights > Consumer protectionHousing and property > Buying and selling homes
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"What Committees Do to Handle Complaints"

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80: Decision to take no action on complaint, or

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Part 4Complaints and discipline
Complaints Assessment Committees

79Procedure on receipt of complaint

  1. As soon as practicable after receiving a complaint concerning a licensee, a Committee must consider the complaint and determine whether to inquire into it.

  2. The Committee may—

  3. determine that the complaint alleges neither unsatisfactory conduct nor misconduct and dismiss it accordingly:
    1. determine that the complaint discloses only an inconsequential matter, and for this reason need not be pursued:
      1. determine that the complaint is frivolous or vexatious or not made in good faith, and for this reason need not be pursued:
        1. determine that the complaint should be referred to another agency, and refer it accordingly:
          1. determine to inquire into the complaint.

            Notes
            • Section 79(2)(c): amended, on , by section 232 of the Tribunals Powers and Procedures Legislation Act 2018 (2018 No 51).