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Real Estate Agents Act 2008

Complaints and discipline - Complaints Assessment Committees

76: Panel

You could also call this:

"People chosen to help decide complaints about real estate agents"

Illustration for Real Estate Agents Act 2008

The Authority keeps a list of up to 20 people who can be on a Complaints Assessment Committee. You need to have the right personal qualities and knowledge to be on this list. The Authority thinks about what you know about law, the real estate industry, and consumer affairs. When the Authority chooses you for the list, you stay on it for 5 years. If you resign, your name is removed from the list. But if you are working on a case, your name stays on the list until the case is finished. The Authority wants to make sure the people on the list are suitable to make decisions about complaints. You must have the right experience and knowledge to be on the Committee. The Authority considers your skills and experience when deciding if you should be on the list.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM1358223.

Topics:
Money and consumer rights > Consumer protectionHousing and property > Buying and selling homesBusiness > Industry rules
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75: Authority to appoint Complaints Assessment Committees, or

"Who chooses the people to look into complaints about real estate agents?"

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77: Constitution of Committees for consideration of matters before it, or

"Who is on the Committee to look at complaints?"

Part 4Complaints and discipline
Complaints Assessment Committees

76Panel

  1. The Authority must maintain a panel of up to 20 persons who are suitable to serve as members of Complaints Assessment Committees.

  2. In considering the suitability of any person for inclusion on the panel, the Authority must have regard not only to the person's personal attributes but also to the person's knowledge and experience of matters likely to come before a Committee.

  3. The knowledge and experience referred to in subsection (2) includes, without limitation, experience and knowledge of—

  4. law:
    1. the real estate industry:
      1. consumer affairs.

        1. The name of a person must be removed from the panel when 5 years have elapsed since the Authority approved the inclusion of the person's name on the panel or if the person resigns from the panel.

        2. If subsection (4) applies, the name of the person must not be removed from the panel until any current matters that the person is considering as a member of a Committee have been disposed of by the Committee.