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Real Estate Agents Act 2008

Complaints and discipline - Complaints Assessment Committees

80: Decision to take no action on complaint

You could also call this:

"When a complaint is not acted on"

Illustration for Real Estate Agents Act 2008

You can make a complaint to a Complaints Assessment Committee. They might decide not to do anything about your complaint. This can happen if a lot of time has passed since the problem occurred. You made a complaint, but the Committee thinks it is not important. They can decide not to take any more action. The Committee is looking into your complaint, but they think it is not necessary to do anything else. They consider all the circumstances and make a decision.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM1152065.

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79: Procedure on receipt of complaint, or

"What happens when you complain about a real estate agent"

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81: Notice of decision, or

"What happens when a complaint is decided"

Part 4Complaints and discipline
Complaints Assessment Committees

80Decision to take no action on complaint

  1. A Committee may, in its discretion, decide to take no action or, as the case may require, no further action on any complaint if, in the opinion of the Committee,—

  2. the length of time that has elapsed between the date when the subject matter of the complaint arose and the date when the complaint was made is such that an investigation of the complaint is no longer practicable or desirable; or
    1. the subject matter of the complaint is inconsequential.

      1. Despite anything in subsection (1), the Committee may, in its discretion, decide not to take any further action on a complaint if, in the course of the investigation of the complaint, it appears to the Committee that, having regard to all the circumstances of the case, any further action is unnecessary or inappropriate.

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