Privacy Act 2020

Access to and correction of personal information - Access to personal information

46: Decision to refuse access to personal information

You could also call this:

"When an agency says no to giving you your personal information"

Illustration for Privacy Act 2020

If you ask an agency for your personal information, they can refuse to give it to you. They can only do this if they have a good reason, which is explained in sections 49 to 53 of the Privacy Act 2020, and also see section 24. You will get a notice that tells you why they are refusing to give you the information. The notice will also tell you that you have the right to make a complaint to the Commissioner about the refusal.

The agency must also tell you the reasons why they are refusing to give you the information in certain situations. However, there are some exceptions where the agency does not have to give you the reasons. This can happen if giving you the reasons would hurt the interests that the agency is trying to protect, as explained in sections 49, 50, 51, 52, and 53.

If the agency is relying on section 50 to refuse your request, they do not have to give you the reasons if it would hurt the interests that section 50 is trying to protect. In other cases, the agency does not have to give you the reasons if it would hurt the interests that sections 49, 51, 52, or 53 are trying to protect, or if the reasons for not giving you the information are more important than the reasons for giving them to you.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS131558.


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"When an agency won't say if they have your personal information or not"

Part 4Access to and correction of personal information
Access to personal information

46Decision to refuse access to personal information

  1. An agency may refuse access to the personal information requested, or some of the personal information requested, only if the agency is able to rely on any of sections 49 to 53 (see also section 24).

  2. The notice given under section 44(2)(c)(ii) must state—

  3. the reason for the refusal; and
    1. the requestor’s right to make a complaint to the Commissioner in respect of the refusal.
      1. The notice must also state the grounds in support of the reason for the refusal if—

      2. the reason is that set out in section 50; or
        1. the reason is not that set out in section 50, but the requestor has requested disclosure of the grounds.
          1. However,—

          2. subsection (3)(a) does not apply if disclosing the grounds would prejudice the interests protected by section 50:
            1. subsection (3)(b) does not apply if disclosing the grounds would prejudice the interests protected by any of sections 49, 51, and 53:
              1. subsection (3)(b) does not apply if disclosing the grounds would prejudice the interests protected by section 52 and the reason for not disclosing those grounds is not outweighed by other considerations that make it desirable, in the public interest, to disclose them.
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