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42: Assistance
or “Organisations must help you request access to or correct your personal information”
You could also call this:

“When and how agencies transfer your request for personal information”

When you ask an agency for information about yourself, sometimes they might not have it or think another agency is better suited to handle your request. If this happens, the agency you asked will usually send your request to the right place within 10 working days. They’ll let you know they’ve done this.

If the agency thinks you don’t want your request sent somewhere else, they won’t transfer it. Instead, they’ll tell you within 10 working days that they could send your request to another agency. They’ll explain why they didn’t transfer it and tell you which agency could handle your request.

This process helps make sure your request for information about yourself gets to the right place, even if you didn’t ask the correct agency first.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

Next up: 44: Responding to IPP 6 request

or “How an agency must respond when you ask for your personal information”
Next

Part 4 Access to and correction of personal information
Access to personal information

43Transfer of IPP 6 request

  1. This section applies if an agency that receives an IPP 6 request—

  2. does not hold the information to which the request relates, but believes that the information is held by another agency; or
    1. believes that the information to which the request relates is more closely connected with the functions or activities of another agency.

      1. The agency must promptly, and in any case not later than 10 working days after the day on which the IPP 6 request is received, transfer the request to the other agency and inform the requestor accordingly.

      2. However, subsection (2) does not apply if the agency has good cause to believe that the requestor does not want the request transferred to another agency.

      3. If, in reliance on subsection (3), the agency does not transfer the request, the agency must promptly, and in any case not later than 10 working days after the day on which the IPP 6 request was received, inform the requestor that—

      4. this section applies in respect of the request; and
        1. in reliance on subsection (3), the request has not been transferred; and
          1. the name of the agency to which the request could be transferred.

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