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61: Assistance
or “Agencies must help you request corrections to your personal information”
You could also call this:

“Sending your personal information correction request to the right agency”

If you ask an agency to correct your personal information, sometimes they might need to send your request to a different agency. This can happen if the agency you contacted doesn’t have the information you want to correct, but they think another agency does. It can also happen if they believe the information is more closely related to what another agency does.

When this happens, the agency you contacted must quickly send your request to the other agency. They have to do this within 10 working days of getting your request. They also need to tell you that they’ve done this.

However, if the agency thinks you don’t want your request sent to another agency, they don’t have to transfer it. In this case, they still need to tell you within 10 working days that they could have sent your request to another agency. They should explain why they didn’t transfer it and tell you which agency they could have sent it to.

This process helps make sure your request gets to the right place, even if you didn’t send it there at first.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

Next up: 63: Decision on request to correct personal information

or “How an organisation responds when you ask them to correct your personal information”
Next

Part 4 Access to and correction of personal information
Correction of personal information

62Transfer of correction request

  1. This section applies if an agency that receives a correction request—

  2. does not hold the information to which the request relates, but believes that the information is held by another agency; or
    1. believes that the information to which the request relates is more closely connected with the functions or activities of another agency.

      1. The agency must promptly, and in any case not later than 10 working days after the day on which the correction request is received, transfer the request to the other agency and inform the requestor accordingly.

      2. However, subsection (2) does not apply if the agency has good cause to believe that the requestor does not want the request transferred to another agency.

      3. If, in reliance on subsection (3), the agency does not transfer the request, the agency must promptly, and in any case not later than 10 working days after the day on which the correction request was received, inform the requestor—

      4. that this section applies in respect of the request; and
        1. that, in reliance on subsection (3), the request has not been transferred; and
          1. which agency the request could be transferred to.

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