When you make a complaint, the Commissioner starts an investigation. The Commissioner tells the person or organisation you complained about that they are starting an investigation. This is the first step in the investigation process.

The Commissioner sends a notice to the person or organisation with details about your complaint or what they are investigating. You can find more information about how this worked in the past by looking at the 1986 legislation. The notice also tells them they can send a written response to the Commissioner within a reasonable time.