63Decision on request to correct personal information

1. If an agency receives a correction request under IPP 7(1) and section 62 does not apply, the agency must, as soon as is reasonably practicable after receiving the request and in any case not later than 20 working days after receiving the request,—

2. decide whether to grant the request; and
3. notify the requestor that—
   1. the agency has corrected, or will correct, the personal information; or
   2. the agency will not correct the personal information.

4. A notice under subsection (1)(b)(i) must inform the requestor of the action the agency has taken, or will take, to correct the information.

5. A notice under subsection (1)(b)(ii) must inform the requestor of—

6. the reason for the agency’s refusal to correct the information; and
7. the requestor’s entitlement to provide a statement of the correction sought and to request that it be attached to the information (if the requestor has not done so already); and
8. the requestor’s right to make a complaint to the Commissioner in respect of the agency’s refusal to correct the information.