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62: Transfer of correction request
or “Sending your personal information correction request to the right agency”
You could also call this:

“How an organisation responds when you ask them to correct your personal information”

When you ask an organisation to correct your personal information, they must decide what to do as soon as they can. They have up to 20 working days to make a choice and tell you about it.

The organisation will let you know if they have fixed your information or if they’re going to fix it. If they decide not to fix it, they have to tell you this too.

If they’re going to fix your information, they need to explain what they’re doing to make it right.

If they won’t fix your information, they have to tell you why. They also need to let you know that you can give them a statement about what you think should be fixed. If you want, they have to add this statement to your information. They must also tell you that you can complain to the Privacy Commissioner if you’re not happy with their decision.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

Next up: 64: Decision on request to attach statement of correction

or “Deciding whether to attach your correction statement to your personal information”
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Part 4 Access to and correction of personal information
Correction of personal information

63Decision on request to correct personal information

  1. As soon as is reasonably practicable after receiving a request under IPP 7(1), and in any case not later than 20 working days after receiving the request, an agency must—

  2. decide whether to grant the request; and
    1. notify the requestor that—
      1. the agency has corrected, or will correct, the personal information; or
        1. the agency will not correct the personal information.

        2. A notice under subsection (1)(b)(i) must inform the requestor of the action the agency has taken, or will take, to correct the information.

        3. A notice under subsection (1)(b)(ii) must inform the requestor of—

        4. the reason for the agency’s refusal to correct the information; and
          1. the requestor’s entitlement to provide a statement of the correction sought and to request that it be attached to the information (if the requestor has not done so already); and
            1. the requestor’s right to make a complaint to the Commissioner in respect of the agency’s refusal to correct the information.

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