When you want to make a complaint, you must tell the Commissioner. You can do this by talking or by writing. If you tell the Commissioner your complaint by talking, you need to write it down as soon as you can. The Commissioner will help you write down your complaint if you need help.
If you need assistance to write your complaint, the Commissioner will give you the help you need. You can ask the Commissioner for help if you are having trouble writing down your complaint. The Commissioner wants to make sure you can tell them about your complaint.
You can look at the old laws to see how complaints used to be made. The Commissioner is following rules that are similar to the old rules in the other law. These rules are to help you make a complaint to the Commissioner.
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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS23445.
A complaint must be made to the Commissioner and may be made orally or in writing.
A complaint made orally must be put in writing as soon as practicable.
If a person wishing to make a complaint to the Commissioner requires assistance to put the complaint in writing, the Commissioner must give that person any assistance that is reasonably necessary in the circumstances.
