Financial Markets Conduct Act 2013

Licensing and other regulation of market services - Regulating conduct of financial institutions - Fundamental duties to meet fair conduct principle

446I: Duty to comply with fair conduct programme

You could also call this:

"Financial institutions must follow their fair conduct programme in a reasonable and prescribed way."

Illustration for Financial Markets Conduct Act 2013

If you are a financial institution, you must take all reasonable steps to comply with your fair conduct programme. You have to do this in the way that is prescribed, if there is a prescribed way. The rules about this are part of the Financial Markets Conduct Act 2013, which was amended by the Financial Markets (Conduct of Institutions) Amendment Act 2022, you can find more information about this amendment on the legislation website.

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This page was last updated on 15 July 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1428467.

Topics:

Money and consumer rights > Banking and loansMoney and consumer rights > Consumer protectionBusiness > Industry rulesBusiness > Fair trading

446H: Duty to make information about fair conduct programme publicly available, or

"Financial institutions must share their fair treatment plans with you"

446J: Minimum requirements for fair conduct programme, or

"Rules for companies to treat customers fairly and follow the law."

Part 6Licensing and other regulation of market services
Regulating conduct of financial institutions: Fundamental duties to meet fair conduct principle

446IDuty to comply with fair conduct programme

Every financial institution must take all reasonable steps to comply with its fair conduct programme.
The financial institution must comply with that duty in the prescribed manner (if any).

Notes

Section 446I: inserted, on 31 March 2025, by section 12 of the Financial Markets (Conduct of Institutions) Amendment Act 2022 (2022 No 36).