Customer and Product Data Act 2025

Regulated data services - Additional obligations - Requirements for requests, providing services, and making information available

36: Accredited requestor must not act if reasonable grounds to believe authorisation or instruction is given under threat of physical or mental harm

You could also call this:

"Don't act if you think someone is being forced or threatened"

If you are an accredited requestor, you must not accept permission or follow instructions from a customer or secondary user if you have good reason to think they are being threatened with physical or mental harm. This means if someone seems to be in danger or being forced to give you permission, you should not act on it. You need to be careful and make sure people are safe and making their own choices freely.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1000202.


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35: Contravention of specified disclosure requirement is infringement offence, or

"Breaking rules about sharing information can get you in trouble and you might have to pay money"


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37: Giving authorisation, or

"Explaining how to allow someone to use your information"

Part 2Regulated data services
Additional obligations: Requirements for requests, providing services, and making information available

36Accredited requestor must not act if reasonable grounds to believe authorisation or instruction is given under threat of physical or mental harm

  1. An accredited requestor must not accept an authorisation, or make a request on the instruction of a customer or secondary user, if the accredited requestor has reasonable grounds to believe that the authorisation or instruction is given under the threat of physical or mental harm.