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Customer and Product Data Act 2025

Regulated data services - Main obligations - Customer data

14: Data holder must provide customer data to customer

You could also call this:

"Companies must share your personal information with you if you ask correctly"

If you ask a company to give you information about yourself, they must do so under certain conditions. You need to make a proper request using a special system described in section 27. The company must check that it's really you asking for the information, as mentioned in section 45(2). The information you're asking for must be about you and must be something the law says you can have. If all these conditions are met, the company must give you the information you asked for using that same special system.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS709485.

Topics:
Rights and equality > PrivacyBusiness > Industry rules
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"The government must follow this law too"

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15: Data holder must provide customer data to accredited requestor if customer’s authorisation is confirmed, or

"Give your info if you say it's okay and the asker is allowed"

Part 2Regulated data services
Main obligations: Customer data

14Data holder must provide customer data to customer

  1. This section applies if—

  2. a customer requests that a data holder provides data to the customer; and
    1. the data is designated customer data that is about that customer; and
      1. the request—
        1. is a valid request; and
          1. is made using the system described in section 27; and
          2. the data holder has verified the identity of the person who made the request under section 45(2).

            1. The data holder must provide the data to the customer using that system.