Customer and Product Data Act 2025

Protections - Complaints

49: Data holder or accredited requestor must be member of dispute resolution scheme (if scheme has been prescribed)

You could also call this:

"You must join a group that helps solve problems if the government says so"

If you are a data holder or an accredited requestor, you need to know about dispute resolution schemes. These are ways to solve problems between people or businesses. The government can make rules about which dispute resolution schemes you should join.

If the government has made rules about dispute resolution schemes for people like you, you must join at least one of these schemes. This is to make sure that if there's a problem, there's a way to fix it.

The government can only choose dispute resolution schemes that have already been set up or approved by other laws. They can't just make up new ones for this purpose.

For example, the government might choose a scheme that's approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Or they might choose a scheme that's part of the Electricity Industry Act 2010. These are just examples to help you understand what kind of schemes they might pick.

Remember, this only applies to you if the government has made rules about dispute resolution schemes for people in your situation. If they haven't, you don't need to worry about this right now.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS920039.


Previous

48: Data holders and accredited requestors must have customer complaints process, or

"Businesses must let customers complain if they're unhappy with how their data is used"


Next

50: Rules of scheme may be changed to provide for complaints about regulated data services, or

"Scheme rules can be changed to let customers complain about data services"

Part 3Protections
Complaints

49Data holder or accredited requestor must be member of dispute resolution scheme (if scheme has been prescribed)

  1. This section applies to a data holder or an accredited requestor if, for the purposes of this section, 1 or more dispute resolution schemes have been prescribed by the regulations for a class of persons that includes the data holder or accredited requestor.

  2. The data holder or accredited requestor must be a member of at least 1 of those schemes.

  3. The regulations may prescribe a dispute resolution scheme only if the scheme has been established, approved, or otherwise authorised for any purpose under any other legislation.

    Examples of schemes that may be prescribed

    A dispute resolution scheme approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

    A dispute resolution scheme within the meaning of section 95 of the Electricity Industry Act 2010.