Plain language law

New Zealand law explained for everyone

This page is about a bill. That means that it's not the law yet, but some people want it to be the law. It could change quickly, and some of the information is just a draft.

Customer and Product Data Bill

Protections - Complaints

50: Data holder or accredited requestor must be member of dispute resolution scheme (if scheme has been prescribed)

You could also call this:

“Companies must join a group that helps solve data problems”

This new law is about making sure that companies who handle your data or ask for it are part of a special group that can help solve problems. If the government says there’s a group like this for companies like yours, you have to join at least one of these groups. The government can only choose groups that are already approved by other laws. For example, they might choose a group that helps solve problems with money services or electricity companies. This rule is to help you if you ever have a disagreement with a company about your data.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS920039.

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Part 3 Protections
Complaints

50Data holder or accredited requestor must be member of dispute resolution scheme (if scheme has been prescribed)

  1. This section applies to a data holder or an accredited requestor if, for the purposes of this section, 1 or more dispute resolution schemes have been prescribed by the regulations for a class of persons that includes the data holder or accredited requestor.

  2. The data holder or accredited requestor must be a member of at least 1 of those schemes.

  3. The regulations may prescribe a dispute resolution scheme only if the scheme has been established, approved, or otherwise authorised for any purpose under any other legislation.

    Examples of schemes that may be prescribed

    A dispute resolution scheme approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

    A dispute resolution scheme within the meaning of section 95 of the Electricity Industry Act 2010.