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Customer and Product Data Act 2025

Regulated data services - Main obligations - Product data

23: Data holder may refuse request for data in certain circumstances

You could also call this:

“Sometimes, people can say no to sharing your data if it might cause problems”

You can ask someone who holds data to give it to you. However, they may say no in certain situations. They can refuse if they think sharing the data might cause big problems for their computer systems or for the register where the data is kept. They can also say no if the rules say they’re allowed to in specific cases. These rules are written down in special documents called regulations or standards.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS924606.

Topics:
Money and consumer rights > Consumer protection Rights and equality > Privacy
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22: Data holder must provide product data to any person, or

"Companies must share specific product info if you ask nicely through a special system"

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24: How data holders and accredited requestors must deal with secondary users, or

"Rules for companies dealing with people who can act for you when it comes to your data"

Part 2 Regulated data services
Main obligations: Product data

23Data holder may refuse request for data in certain circumstances

  1. Despite section 22, a data holder may refuse to provide any data requested under that section—

  2. if the data holder reasonably believes that disclosure of the data would be likely to have a materially adverse effect on the security, integrity, or stability of either or both of the following:
    1. the data holder’s information and communication technology systems:
      1. the register; or
      2. in the circumstances prescribed in the regulations or standards.