Customer and Product Data Act 2025

Regulated data services - Main obligations - Customer data

17: Sections 14 and 15 do not prevent request to access personal information being made in some other manner

You could also call this:

"You can ask for your personal information in different ways"

You can still ask for your personal information in other ways, even though sections 14 and 15 of this law talk about specific ways to do it. This means you have the right to ask for your personal information however you want, not just in the ways mentioned in those sections. This right comes from something called IPP 6, which is part of another law called the Privacy Act 2020. IPP 6 says that you can ask to see any personal information that someone has about you.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS857988.


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16: Data holder may or must refuse request for data in certain circumstances, or

"Sometimes people can say no when you ask for your information"


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18: Data holder must perform certain actions on customer’s request, or

"Companies must do certain things you ask them to do with your information"

Part 2Regulated data services
Main obligations: Customer data

17Sections 14 and 15 do not prevent request to access personal information being made in some other manner

  1. Sections 14 and 15 do not prevent an individual from exercising their rights under IPP 6 by making a request in some other manner.

    Guidance note

    IPP 6 is set out in section 22 of the Privacy Act 2020. It confers an entitlement on an individual to access their personal information on request.