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Intelligence and Security Act 2017

Oversight of intelligence and security agencies - Inspector-General of Intelligence and Security - Complaints

173: Procedure on receipt of complaint

You could also call this:

"What happens when you make a complaint to the Inspector-General"

Illustration for Intelligence and Security Act 2017

When you make a complaint, the Inspector-General must think about it as soon as possible. They have to decide what to do with your complaint. They can choose to look into it more, which is called an inquiry. The Inspector-General can also decide not to look into your complaint, and they must follow the rules in section 174 when making this decision. After the Inspector-General makes a decision, they must tell you what they have decided as soon as possible.

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Part 6Oversight of intelligence and security agencies
Inspector-General of Intelligence and Security: Complaints

173Procedure on receipt of complaint

  1. As soon as practicable after receiving a complaint, the Inspector-General must consider the complaint and—

  2. decide to conduct an inquiry into the complaint; or
    1. decide, in accordance with section 174, not to conduct an inquiry into the complaint.

      1. As soon as practicable after making a decision under subsection (1), the Inspector-General must advise the complainant of that decision.

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