Part 5Accessing information held by other agencies
Obtaining business records of telecommunications network operators and financial service providers
144Interpretation
In this subpart, unless the context otherwise requires,—
approval means an approval given under section 147 to obtain business records from business agencies
business agencies means—
- telecommunications network operators:
- financial service providers
business records means,—
- in relation to a business agency that is a telecommunications network operator, all information in the possession or under the control of the telecommunications network operator that is generated or received in the course of the operator’s business,—
- including—
- customer information (for example, names and contact details):
- subscriber information (for example, names and contact details):
- bank account number details:
- credit card number details:
- IP addresses:
- billing information and records:
- traffic data (within the meaning of section 3AB of the Telecommunications (Interception Capability and Security) Act 2013):
- device-related information:
- details of mobile data usage:
- information on linked accounts:
- details of any persons communicating with the network operator; but
- customer information (for example, names and contact details):
- excluding—
- personal information about the network operator’s employees and directors:
- the content of telecommunications:
- any information relating to the business operations of the network operator (including finances, budgets, plans, and strategies):
- the content of any other communications or files held by the network operator in providing any service to a customer (for example, cloud storage servers or insurance):
- web browsing history:
- personal information about the network operator’s employees and directors:
- including—
- in relation to a business agency that is a financial service provider, all information in the possession or under the control of the financial service provider that is generated or received in the course of the provider’s business,—
- including—
- customer information (for example, names and contact details):
- bank account number details:
- credit card number details:
- statement and account information:
- transaction information and other information related to a specific account; but
- customer information (for example, names and contact details):
- excluding—
- personal information about the provider’s employees and directors:
- the content of communications:
- any information relating to the business operations of the financial service provider (including finances, budgets, plans, and strategies):
- the content of any other communications or files held by the financial service provider in providing any service to a customer (for example, cloud storage servers or insurance)
- personal information about the provider’s employees and directors:
- including—
business records direction means a direction issued under section 150
financial service provider has the meaning given to it by section 4 of the Financial Service Providers (Registration and Dispute Resolution) Act 2008
telecommunication has the meaning given to it by section 3 of the Telecommunications (Interception Capability and Security) Act 2013
telecommunications network operator means a network operator as defined in section 3 of the Telecommunications (Interception Capability and Security) Act 2013.
- telecommunications network operators:
Notes
- Section 144 business records paragraph (a)(i)(G): amended, on , by section 57 of the Budapest Convention and Related Matters Legislation Amendment Act 2025 (2025 No 39).
- Section 144 telecommunication: replaced, on , by section 40 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).
- Section 144 telecommunications network operator: amended, on , by section 40 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).


